Start quiz: Service Recovery
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Question 1 of 3
1. Question
During a service recovery occurrence if you speaking _____________ sets a calm, non-confrontational tone for a staff-customer interaction.
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Question 2 of 3
2. Question
The “Blameless apology”:
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Question 3 of 3
3. Question
If you feel service recovery items are indicated to compensate a patient/visitor for their complain, options include:
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