Course
Materials
In this domain you will learn how to engage patients, residents and family. The domain also covers topics such as: patient-centered care, complains and grievance, patient rights and responsabilities, cultural diversity, service recovery and change management.
Course Content
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INTRODUCTION
Triple Aim
1 Quiz
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PATIENT-CENTERED CARE
Course survey
1 Quiz
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PATIENT AND FAMILY ENGAGEMENT
Lesson Content
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0/4 Steps
Morgan Gleason
1 Quiz
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CULTURE, DIVERSITY AND ETHICS
Leadership
2 Topics
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Cultural IQ
1 Quiz
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COMPLAIN AND GRIEVANCE
COMMUNICATION
Managing up
1 Quiz
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