Prepare to pass the CPXP Certification, on your first try, self-taught method, no  costly courses

If you want to know how I passed the CPXP exam on my first try, studying for four months, without taking costly courses, and relying completely on a self-taught method, keep reading and I’ll share my journey.

My path to achieving the CPXP certification was a bit unusual. So, if you’re preparing for the CPXP Certification and don’t want to repeat the mistakes I made, I’ll share my Study Guide with the steps I took, including the number one approach that I believe led to my success in passing the CPXP exam on the first attempt. By following these steps, you can become a PX Certified Professional too, learning smarter, not harder.

What is the definition of CPXP?

According to the PXI Institute, a Certified Patient Experience Professional (CPXP) is a formal or informal leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences as defined by the patient, resident, and family in settings across the continuum of care.

CPXP Certification Requirements

To apply for the CPXP Certification the requirements are:

A minimum of 3 years working in patient experience or active involvement in the field.
Alternatively, completion of 30 PXEs – Patient Experience Continuing Education Credits. Check official PXI website for details.

My challenging journey to achieving CPXP Certification

Hi there! My name is Dantas (more about me later).

In 2019, I decided to take the CPXP certification. At that time, I had many questions about the exam and didn’t know anyone who had previously taken it.

I felt overwhelmed by the more than seven books and over fifty whitepapers to read. I also struggled to determine if I was ready for the exam, searching the internet for sample questions and scouring quizlet for examples.

Time was also a concern. I began my preparation in July (with my application accepted by August 19th), aiming for the October exam window. The CPXP handbook and workbook were great resources but challenging to digest due to the rapidly approaching exam date.

To make matters worse, I did not have enough time or budget to take official training (which I highly recommend). The CPXP exam represents a significant investment.

The application fee alone is $475, and retaking the exam costs an additional $325 in case you fail the first attempt. Adding courses and other materials can significantly increase the overall cost of certification.

With all this in mind, I was convinced I would fail on my first try. Reading the forums, I sensed the frustration of those who failed by just one or two questions, and I feared I might share their fate.

But to my surprise, on October 25th, 2019, I took the exam and passed 🥳. You can imagine how anxious I was waiting to receive the test result. I still remember receiving the email from Jessica on November 8th that read, “CONGRATULATIONS, you are a CPXP”!

I was overjoyed and grateful to have achieved the CPXP certification. A few days later, I shared some insights and a draft of my study plan on the PXI forum. Even now, four years later, I receive messages asking for the more details about my journey.

The CPXP.PRO approach to achieve CPXP Certification.

Recognizing the challenges of the CPXP certification, I was inspired to transform my study plan into a streamlined approach to assist candidates in preparing for the CPXP exam.

That’s how CPXP.PRO was created in 2020. For the past four years, the site has remained completely free, with no ads or mandatory payments, only optional donations. It was my way of giving back to the community.

However, I realized I couldn’t keep the site online without support. Moreover, I recognized the need to improve its quality and content, leading me to a decision: either (1) shut down this site or (2) enhance it to continue helping more PX professionals.

Knowing that CPXP.PRO was a valuable resource, used by over 1,076 candidates and 296 healthcare institutions and universities, with more than 3,700 simulations and 497,333 questions answered, I decided to continue and improve it.

I believe a key part of its success is the carefully selected set of 140 questions, chosen AFTER I took the real exam. I reviewed all the documents, books, quizlets, and simulators I used before the exam and retained only those that were truly relevant to the actual test.

You might wonder if the questions are identical to those on the real exam. They are not exactly the same, nor should they be. However, they closely align with the broad range of topics essential for passing.

With this in mind, the 2024 version of the CPXP.PRO method has been fully revised, expanded, and improved. I consider it a method because it encompasses a set of principles, answers, contextual explanations, and reference links, all meticulously selected to expedite your learning and aid you in passing the real exam. Having invested 200 hours of work in its creation, I hope it saves you an equivalent amount of time searching for materials and knowledge online.


Trusted by over 1,076 patient experience professionals, along with 289 healthcare institutions and universities in 7 countries.

The CPXP.PRO Simulator has been validated by over 1,076 Patient Experience Professionals, enabling the completion of more than 3,700 exam simulations, with over 497,333 questions answered to date.

CPXP.PRO is trusted by PX Professionals from prestigious healthcare organizations and universities in the US and around the world. These professionals hail from a diverse range of organizations, including:

CPXP.PRO’s mission is to empower professionals like you to earn the CPXP certification and join an elite group dedicated to enhancing Patient and Family Experiences .

About me

Hello, my name is Dantas.

I am enthusiastic about digital, customer, and patient experience. I hold two of the most relevant certifications in this field. As you might expect, I’m a Certified Patient Experience Professional (CPXP) accredited by PXI, and also a Certified Customer Experience Professional (CCXP) from

In my former roles at IBM and Medallia, I had the opportunity to work on multiple enterprise programs aimed at transforming digital, customer, and patient experiences in large organizations across North and South America.

Additionally, I am the co-author of three books on these subjects. One is published in English (Amazon), and the other two are in Portuguese (Rokkets).

Join the growing number of 1,076 professionals that trusted CPXP.PRO to learn Patient Experience and prepare for the CPXP exam.


“I’m indeed grateful to God for several accomplishments during the lockdown period. Attaining the CPXP certification is one of many. I’m better empowered to help healthcare providers and organizations attain and sustain patient-centered-care even as we explore the future… #NewExistence

Thanks to The Beryl Institute community, Cheri Clancy, CPXP.PRO and my family who played pivotal roles in helping me achieve this feat against all odds.”

Grace Itiowe,
MBBS, MHA, CPXP – Houston, TX, USA


Maximize Your CPXP Exam Success with CPXP.PRO: Your Ultimate Study Companion

Becoming a Certified Patient Experience Professional (CPXP) is now more efficient and tailored to your needs with CPXP.PRO. Our specialized online simulator is expertly designed to streamline your study process and enhance your chances of passing the CPXP exam on your first attempt.


Flexible Learning Modes

Study effectively with both online and offline versions. Access printable PDFs with questions for on-the-go learning.


Time Tracking Feature

Mimic real exam conditions with our online timer, ensuring no surprises on the exam day.


Educational Question Format

Enhance your understanding with each question. Detailed explanations, along with references to articles, papers, and videos, are provided.


Unlimited Exam Attempts

Practice to perfection. Use the simulator as many times as needed to consistently achieve a score of 85% or higher before your actual exam.


Device Compatibility

Enjoy a seamless learning experience on your preferred device. Our platform is optimized for mobile (iPhone, iPad, Android) as well as Windows/Mac.


Comprehensive Coverage

Be thoroughly prepared with questions covering all four domains of the CPXP exam.


Score Comparison

Evaluate your readiness by comparing your scores with other CPXP.PRO Simulator users. [learning mode on this updated version]


Continuous Updates

Stay current with regular updates and expansions suggested by real CPXPs based on recent use of the CPXP.PRO Simulator for three years.


Curated Question Set

Focus on learning with our set of 140 meticulously chosen questions, 110+ pages, eliminating the need to sift through random, unverified online materials.


Proven Track Record

Join over 1,076 PX professionals who have successfully used our simulator and achieved outstanding results.


Exam-Relevant Questions

Benefit from questions created by a CPXP immediately after passing the real exam, ensuring relevance and applicability.


Save time and money

Maximize your chances of passing the CPXP exam on your first attempt with CPXP.PRO. Save both time and money by avoiding the $325 exam retake fee.

Limited time Offer:

CPXP.PRO Simulator Package

I am confident that CPXP.PRO will accelerate your journey towards earning the CPXP title, maximizing your chances of passing on your first attempt.

That’s why I’m thrilled to assist you in becoming a CPXP. To achieve this, I’ve assembled a comprehensive package with everything you need to progress on your journey to CPXP certification in 2024.

Let me outline what you’ll receive with the CPXP.PRO Full Package:

  • CPXP Simulator: You’ll have access to both the online and PDF versions of the CPXP.PRO Simulator, allowing you to prepare for the certification at your convenience, both online and offline.
  • CPXP Certification Guide: You’ll receive the BONUS 01, the CPXP Certification Guide, which provides essential details about the exam, including the schedule, scoring, application process, and more. While it doesn’t replace the official PXI handbook, it will make your preparation smoother.
  • CPXP Study Guide: You’ll benefit from BONUS 02, my updated CPXP Study Guide. This includes key exam tips to help you prepare more effectively and efficiently, maximizing your chances of passing the exam on your first try.
  • CPXP AI Assistant [beta]: with the BONUS 03 you will benefit from the first-ever CPXP.PRO ChatGPT GPT dedicated to assisting you in your CPXP Exam preparation. This new tool combines AI technology with carefully selected and human-approved content.

Purchase now without any risk of regret, thanks to our exclusive guarantees:

  • 6-Month Money-Back Guarantee: Purchase with confidence. If, for any reason, you are not satisfied with our package, you can claim a full refund within six months of purchase.
  • Pass Within 2 Years or Get a Full Refund: If you take the CPXP exam within the next two years and don’t pass despite achieving at least an 85% score on the CPXP.PRO simulator, we will refund your money.
  • Continuous Updates for Three Years: Stay up-to-date with regular content updates and expansions, informed by real CPXPs and recent user feedback on the CPXP.PRO Simulator. This ensures you’re always studying the most current material.
  • Unlimited Exam Attempts: Practice makes perfect. Use the simulator as often as needed to consistently reach or exceed an 85% score, ensuring you’re fully prepared for the actual exam.
  • Flexible Learning Modes: Adapt your study routine with both online and offline options. Benefit from printable PDFs featuring key questions for convenient, on-the-go learning.
  • Dedicated Email Support: Have a query or need to share feedback? Our dedicated support team is just an email away, ready to assist you with any questions about the Simulator. CPXP.PRO is continuously enhanced based on candidates’ valuable feedback.

Bonus 01: CPXP Certification Guide 2024

The CPXP Certification Guide is a comprehensive resource that provides vital information about the exam. It covers the CPXP requirements, cost, schedule, scoring system, application process, and more. While it is not a substitute for the official PXI handbook, it serves as a valuable tool to streamline your application and preparation process.

The Certification Guide spans 14 pages and includes essential details about the exam, such as:

  • Key dates and deadlines within the test windows.
  • Step-by-step guidance on the application process.
  • Instructions on how to schedule your exam.
  • An overview of the question types you’ll encounter.
  • Information about the number of questions on the exam.
  • Insights into the exam duration.
  • Criteria for what it takes to pass.

This is an exclusive bonus included in the CPXP.PRO Package as a downloadable PDF file, allowing you to read it on your preferred device.

Bonus 02: CPXP Study Guide 2024

The CPXP Study Guide is a crucial resource offering key exam tips to help you prepare more effectively and efficiently, maximizing your chances of passing the exam on your first try.

It contains advice I wish I had received while preparing for my exam. The plan covers a range of topics, including strategies for handling subjective questions, whether memorization of names and acronyms is necessary, the depth of knowledge needed in statistics, and other subjects addressed in the workbook.

Most importantly, it features a checklist of the exam’s hot topics that require extra attention. It also advises on areas where in-depth study isn’t necessary, helping you focus on the most critical aspects of the exam.

The Study Plan spans 18 pages, filled with exam tips and vital details to enhance your likelihood of success.

As an exclusive bonus, this Study Plan is included in the CPXP.PRO Package as a downloadable PDF file, making it accessible on your preferred device.

Bonus 03: CPXP.PRO AI Assistant [beta]

At CPXP.PRO, we believe in the power of learning smarter, not harder. We are thrilled to announce an innovative approach in exam preparation: the introduction of the first-ever CPXP.PRO ChatGPT GPT dedicated to assisting you in your CPXP Exam preparation.

This new tool combines AI technology with carefully selected and human-approved content to provide an exceptional, interactive, personalized, and efficient study experience.

With the CPXP.PRO AI Assistant, you can interact with our GPT (App Inside ChatGPT Store) by asking questions such as:

“Start a random CPXP simulator with 10 questions”
“Test my statistics knowledge”
“Ask me questions about HCAHPS”
“Explain what Standard Deviation is and why it is important for PX professionals.”

Important: to access this exclusive feature, you must be ChatGPT Plus subscriber, in line with ChatGPT’s new GPT store model.

CPXP April Application Deadline and Exam Window

Get ready for the upcoming April Application Deadline and Exam Window with CPXP.PRO. Ensure you’re fully prepared and equipped to excel with CPXP.PRO’s comprehensive resources. Don’t miss out on your chance to advance your career and stand out in your field. Act now to make the most of this crucial period, and join the ranks of successful CPXP-certified professionals. 

September Application Deadline Closes In:








April Test Window Ends In:








Secure Your Spot Among the Elite CPXP Professionals Transforming Patient Experience – Limited Time to Prepare for the Exam!