Domain I: Partnership and Advocacy – Communication

Communication is one of the most underestimated disciplines, even considering it is the foundation for many others. In Patient Experience, where perception is a key component of its definition, the communication (or the lack thereof) is a noticeable and critical aspect of the experience.

Patient engagement is also directly connected to communication. Frequently, however, healthcare organizations and professionals, from nurses to physicians, don’t pay enough attention to it.

When you improve the communication with patients and families, you instantly have more engaged patients, better decision-making, better rapport, a reduced volume of grievances and suing, and most importantly, better healthcare outcomes.

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