Domain I: Partnership and Advocacy – Introduction

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In this first bite-sized course you will learn the overall structure of Domain I that is focused on Patient Partnership and Advocacy. A brief explanaition about each sub-domains will be shared that includes:
– Patient-centered care;
– Patient and family engagement
– Culture, diversity and ethics
– Complaints and grievance
– Communication
– Patient rights & responsabilities
– Service Recovery
– Change management

Also, you will understand the official definition of Patient Experience and the key concept of the Triple Aim. At the end a four question quiz will be presented to test what you just learned.

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Estimated learning time: 15min

Check the course agenda below for more details and list of lessons.


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